Return & refund policy
At Aromas By Luma, we want your order to arrive correctly and in good condition.
Final-sale purchases
All sales of fragrance oils, diffusers, and bundles are final for changes of mind, fragrance preferences, or items ordered incorrectly by the customer. We do not accept returns or exchanges for these reasons, including unopened products.
Damaged, leaking, incorrect, or defective products
If your order arrives damaged, leaking, incorrect, or defective, please contact aromasbyluma@gmail.com as soon as possible, preferably within 7 days of delivery. Include your order number, a description of the issue, and photos or video when available. Please retain the product and packaging while we review your request.
For confirmed problems, we will arrange an appropriate replacement or refund. We cover any return or replacement shipping we require for damaged, defective, or incorrectly supplied items. Please contact us before sending anything back.
Diffuser assistance
For a diffuser that is not working correctly, contact Aromas By Luma directly for troubleshooting and assistance. We handle your request directly; you do not need to contact our supplier. This policy does not promise a separate manufacturer or extended warranty and does not limit rights or remedies available under applicable consumer law.
Refunds
Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or payment provider may require additional time to post the refund.
Order cancellations
If you need to cancel an order, contact us immediately. We will try to accommodate requests before fulfillment, but cancellation is not guaranteed except where required by law.
Your consumer rights
Nothing in this policy limits rights or remedies available under applicable consumer law, including rights relating to defective products, non-delivery, or legally required cancellations. The requested 7-day reporting period does not limit those rights.
Contact
Email: aromasbyluma@gmail.com
Phone: (786) 251-4408